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Frequently Asked Questions
All orders are delivered via DHL to countries serviced by the courier. For specific destinations, feel free to contact us directly.
Yes, customs and taxes are not included in the purchase price and may vary depending on your country. These are the responsibility of the customer.
Once your order is dispatched, you will receive an email with your DHL air waybill number so you can track your shipment in real time.
Delivery times shown on the site are estimated and begin from the date of dispatch. We aim to deliver within 30 days of order acceptance.
EU customers have the right to cancel their order within 14 days of receiving it. To cancel, please contact us by email or post.